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BUSINESS TECH SUPPORT-INTERMEDIATE

INFORMATION SYSTEMS DIVISION, TBI HEADQUARTERS

1 VACANCY

JOB DUTIES

Learns the technical and business functions of program areas in order to provide hardware and software technical support.  Completes all assigned incident and service requests within the Service Level Agreement (SLA) determined for the request type.  Uses the Incident Management System to provide status of incident and service requests.  Works with Business Tech Support-Advanced staff to obtain quotes from vendors and prepare Requests for Purchases (RFPs).  Works with Business Tech Support-Advanced staff to maintain hardware inventory, including peripheral devices, as hardware is added, reassigned, or surplused.  Responsible for deployment of new hardware, including scheduling, delivery, setup, installation, and user training.  Responsible for surplusing all outdated hardware, including destruction of hard drives and removal of equipment.  Works with Business Tech Support-Advanced staff to obtain approval, schedule visits, and travel to TBI field offices to provide information updates and/or address technical issues.

MINIMUM QUALIFICATIONS

Education and Experience:  Graduation from an accredited college or university with a bachelor’s degree and one year of experience in any one of the areas listed (1) the resolution of data manipulation errors, the maintenance of computer hardware or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

Please see the attached specification for Education and Experience substitutions.

MONTHLY SALARY RANGE:

$3,205 – $5,129

For additional information please contact:

Lauren Hewgley

Human Resources Unit

Phone (615) 744-4284

Lauren.Hewgley@tn.gov

Apply for this position on requisition 155338 on the Tennessee Department of Human Resources website September 14-September 20, 2016 at http://www.tn.gov/hr/topic/employment-opportunities.

Positions will remain posted from September 14-September 20, 2016 for a total of five business days.

The Tennessee Bureau of Investigation is an equal opportunity, equal access, affirmative action employer.

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CJIS SUPPORT SPECIALIST

CJIS SUPPORT CENTER, JACKSON FIELD OFFICE

JOB DUTIES

Responsible for reviewing crime incident data at law enforcement agencies and colleges/universities in West Tennessee for accuracy and completeness. Prepares written reports after each review and must ensure all required steps are completed for each agency’s audit. May also assist with audits of large agencies outside of the assigned region. Provides technical assistance to agencies/colleges with the reporting of crime incidents to TBI. Monitors data on a frequent basis using TN Crime Online to ensure agencies/colleges are contributing data according to state statute(s). Reviews take place on site and involve frequent overnight travel.

MINIMUM QUALIFICATIONS

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and one year of full-time experience within a criminal justice setting performing statistical analysis; examining criminal history and/or biometrics information; performing criminal justice information system (CJIS) program audits and/or training; or performing criminal justice communications work.

 Substitution of Experience for Education: Qualifying full-time experience within a criminal justice setting performing statistical analysis; examining criminal history and/or biometrics information; performing criminal justice information system (CJIS) program audits and/or training; or performing criminal justice communications work may be substituted for the required education on a year-for-year basis to a maximum of four years.

SALARY RANGE

$2,769 – $4,431

For additional information please contact

Lauren Hewgley

Human Resources Unit

Phone (615) 744-4284

Lauren.Hewgley@tn.gov

Apply for this position on requisition 155337 on the Tennessee Department of Human Resources website September 14-September 20, 2016 at http://www.tn.gov/dohr/employment/applicant.shtml.

Positions will remain posted from September 14-September 20, 2016, for a total of five business days.

Tennessee Bureau of Investigation is an equal opportunity, equal access, affirmative action employer.

 

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