TBI JOB OPENING
BUSINESS TECH SUPPORT-ADVANCED
INFORMATION SYSTEMS DIVISION, KNOXVILLE FIELD OFFICE
Responsible for providing hardware and software technical support requiring in-depth technical expertise. Completes all assigned incident and service requests within the Service Level Agreement (SLA) determined for the request type. Uses the Incident Management System to provide status of incident and service requests or provides weekly status reports to Program Director. Obtains approval from management for all hardware/software purchases required to address requests. Obtains quotes from vendors, prepares Requests for Purchase (RFPs), obtains approval, and submits for processing. Maintains hardware inventory, including peripheral devices, as hardware is added, reassigned, or surplused. Responsible for deployment of new hardware, including scheduling, delivery, setup, installation, and user training. Responsible for surplusing all outdated hardware, including destruction of hard drives and removal of equipment. Obtains approval, schedules visits, and travels to TBI field offices to provide information updates and/or address technical issues requiring in-depth technical expertise.
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and two years of experience in any one of the areas listed (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.
Please see the attached specification for Education and Experience substitutions.
$3,498 – $5,598
For additional information please contact:
Human Resources Unit
Phone (615) 744-4284
Apply for this position on requisition 150471 on the Tennessee Department of Human Resources website January 20 – January 26, 2016 at http://www.tn.gov/hr/topic/employment-opportunities.
Positions will remain posted from January 20 – January 26, 2016, for a total of five business days.
The Tennessee Bureau of Investigation is an equal opportunity, equal access, affirmative action employer.