The Tennessee Bureau of Investigation seeks interested and qualified candidates for the following open position.
This position will be responsible for front line supervision of the Service Desk and Core Technology Teams. This includes hiring and retaining staff, performing leave and attendance duties, and conducting performance evaluations. Ensures all staff receive adequate training for their job duties. Implements the incident tracking and reporting system for the Service Desk. Facilitates the collection of statistics and metrics on current and future Service Desk issues and problems. Maintains oversight of the hardware and network infrastructure, to include supporting deployed desktops, servers, mobile devices, phones, and printers.
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and three years of professional level experience in information technology including at least one of the three years must include supervisory experience. OR
Substitution of a Specific Associate’s Degree for the Required Bachelor’s Degree: Graduation from an accredited college or university with an Information Technology related associate’s degree may substitute for the required bachelor’s degree. OR
Substitution of Experience for the Specific Associate’s Degree: Professional level experience in information technology may substitute for the required Information Technology associate’s degree on a year-for-year basis to a maximum substitution of two years. OR
Substitution of Graduate Coursework for the Required Experience: Any additional graduate coursework in information technology may substitute for the required experience on a year for year basis to a maximum substitution of two years.
MONTHLY SALARY RANGE: $5,700 – $9,118
For additional information please contact:
Human Resources Unit
Phone: (615) 744-4284
Apply for this position on requisition 149203 on the Tennessee Department of Human Resources website November 4 – November 10, 2015 at http://www.tn.gov/hr/topic/employment-opportunities.
Positions will remain posted from November 4 – November 10, 2015, for a total of five business days.
The Tennessee Bureau of Investigation is an equal opportunity, equal access, affirmative action employer.